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| Year
2001 |
HOW TO BEAT WINDOW-SHOPPERS, SAMPLE PICKERS !!
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The anonymous nature of Internet is a
challenge for any researcher to identify serious buyers.
I have been fooled several times in the past - a fake
buyer in the disguise of serious one AS WELL AS A
REAL SERIOUS BUYER MISTAKEN AS FAKE !!!
The obvious question - how to separate
wheat from chaff ? Like most areas in life - there
is no short cut or ready-fix solution. One has to
observe several factors dispassionately and come to
a conclusion that is most likely to be true. Some
of the tips to think over are:
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Observe the language. A
serious buyer knows what he or she wants or is
pretty close to it. Close examination of articulation
of interest may often provide a clue to actual
intent of inquirer. A word of mcaution however,
articulation of a non-English speaking person
can not be ideal and one has to factor this in
the evaluation process. Another flip side - some
buyers do not like to specify everything at the
first go - and are notoriously brief in their
inquiry.
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Look at the Name. Any import-export
company with names like 'Cyberpundit', 'Rocketmoney'
or some such funny thing is a suspect. More often
than not, they are brokers with little or no experience.
Avoid them like plague - if you do not want to
waste your valuable time in wild goose chase
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Check Address of the inquirer.
I haven't found any serious buyer hesitating to
give telephone and fax numbers. Please call the
inquirer wherever necessary in addition to e-mail
exchange - serious buyers usually appreciates
it
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Look Up Buyer's Website These
days, every serious businessman should have a
website. While buyers without website can not
be treated non-serious - a professional looking
website certainly helps in building credibility.
Check for tips on how to evaluate web-site.
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If special design is involved,
ask for buyer's sample. Serious buyer will
not think twice to courier sample provided seller
is able to inspire confidence in buyer.
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While sample and catalog are
very important for any buyer to select right
seller, one can not send samples to every inquirer.
If you are sure of the buyer, please do not hesitate
to send sample/catalog. It is quite unlikely that
a major order will materialize without the buyer
checking samples or visiting your country. However,
in cases where you aren't too sure - ask for buyers'
Federal Express Account Number (so that courier
cost is on buyer's account) Fed-Ex in India offers
the service where you can send sample at buyer's
expense propvided buyer has a Fed-Ex account.
This is an equitable solution where buyer bears
courier cost and seller cost of sample - acceptable
to most serious buyers and sellers.
However, it will be foolish to treat
this as the only test for seriousness or that you
should demand it from the buyer, as many institutional
buyers are unlikely to pay for courier cost because
of company guideline.
Remember, just as the seller can not
send samples to all buyers similarly buyer can not
be expected to foot the courier bill in each and
every case.
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Check Credit Record If you
are ready to spend some money, there are several
International agencies who may help you check
buyer's credit record. However, credit record
for companies outside North America and Europe
may not be readily available. Even within developed
countries there are many small and medium enterprises
who are not covered by credit rating organizations.
- Request Reference Though this is more
often asked by buyers to check seller's credentials,
sometimes sellers may also politely request for
references from past or present suppliers, specially
when credit or advance payment is involved.
- Finally, a buyer can not be judged non-serious
just because he/she chooses not to buy your stuff.
If your offer is turned down or buyer backs out
of negoiation in last minute - dispassionately think
of possible reason for such set back. Is it your
product, price, payment terms, delivery schedule,
negotiation, communication etc. or just lack of
seriousness of buyer ?? If the reason is on your
side - it is likely that you will find only non-serious
buyers while your competitors rake the moolah. There
is no harm if you politely ask for buyer's feedback
(i.e. request him/her reason for non-consideration/rejection).
If the buyer is helpful and finds you friendly -
he/she might help you with information on your shortcomings.
Such feedback can immensely help you with next buyer
or even same buyer in future.
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| Happy and Productive
Surfing Dr.
Amit K Chatterjee
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Related Links :
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Author
:
Dr.
Amit K. Chatterjee
(Amit worked in blue-chip
Indian and MNCs for 15 years in various
capacities like Research and Information
Analysis, Market Development, MIS, R&D
Information Systems etc. before starting
his e-commerce venture in 1997. The views
expressed in this columns are of his own.
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