Sales letter is an important cornerstone in
any campaign. This is also one of the most popular forms
of advertising today, and have been for some time. The reason
for this is simple - it works. However, with no generalized
guideline on format, content, style and length - writing
a truly effective sales letter is a daunting challenge for
even the most seasoned marketing professional. After discussing
tips on how to write an effective sales letter with examples
- let us focus on common mistakes.
Mistake No 1 : Your Direct mail campaign is
as (in)effective as your mailing list
What is the most important part of your direct mail campaign
? - Its not copy, not the artwork, not even the format.
It is the mailing list. A great mail campaign with superior
content and format may attract double the response of a
poorly conceived mailing for the same mailing list.
But a carefully designed mailing list can pull a response
10 times more than the worst list for the identical content
and format. Remember - in direct marketing, a mailing list
is not just a way of reaching your market. It is the market.
In mushrooming mailing list market - how do you select the
best package? Do you go by price? referral? advice from
friend ? The best mailing list for your product or service
is the one you are sitting on, buried in your mail folders
and address directory. Yes, it is your house list - a list
of customers and potential customers who previously bought
from you or responded to your advertisement, mail, public
relations campaign etc. Typically, your house list will
pull double the response of an outside list. Yet, only about
50% of business marketers pay attention to house list.
Mistake No 2 : Sales Letter without offer
is as effective as dinner invitation without address of
dinner hall
Your direct mail MUST contain an offer - something the
reader gets when he/she responds to your mail.
In fact, a key success factor of a direct mail campaign
is to sell the offer - not the product or service. Remember
- the offer should be something perceived as beneficial
to reader. It can not be features of your products or an
invitation to visit your web-site. It could be free brochure,
free technical information, free analysis, free consultation,
free demonstration, free trial use, free product sample,
free catalog.
Your letter should state the offer in such a way as to
increase the reader's desire to ask for the offering. For
example, a catalog becomes a product guide. A collection
of brochures becomes a free information kit. An article
reprinted in pamphlet form becomes "our new, informative
booklet--'How to Prevent Computer Failures.'"
Mistake No. 3 - Emphasizing features - ignoring
benefits
Perhaps the oldest and most widely embraced rule for writing
direct-mail copy is, "Stress benefits, not features."
This still holds good except for highly technical products
where readers look for features to differentiate between
products (e.g. computer, semiconductor etc.). Translate
features into benefits and place them in bullet points towards
beginning of the mail. This requires an understanding of
readers' mind. In short, your challenge is to find out what
the customer wants to know about your product--and then
tell him in your mailing. Obviously mass mail packages are
of no use here - underlining the importance of your house
list.