The Internet is a great help to find information
on almost everything. Its like a universal library where
anyone can just walk in and explore the universe of knowledge
with simple and readily available tools like PC, Modem etc.
There is very little entry fee (Internet Time and Telephone
bill) and most of the information available is free.
However, one niggling question that frequently comes back
is - how reliable is this information ? Can we depend upon
this to start a venture ? Is it as reliable as information
given in printed books and reports ?
There is no shortcut or ready answer to this question.
Indeed, there are extremely good and reliable sources of
information in Internet - but there are also websites which
are of questionable background. Like the fraud bank site
Nigerian scam artists created few months back to defraud
gullible surfers.
The anonymous nature of Internet is a great level playing
field for small and medium businesses - but unfortunately
also provides cover to fraudsters and conmen.
Like many other areas in life - the solution to this challenge
is to remain alert and follow certain basic guidelines.
Just as driving car is always risky as accidents can happen
- but remaining alert and following traffic rules greatly
reduce the risks.
Here is a set of criteria or checklist of questions to
help you evaluate a business website.
Evaluation Criteria for determining Authenticity
There is always a commercial enterprise behind every business
web site. Usually, the website reflects the name or function
of the enterprise and ends in a .com (commercial) or .biz
(business).
Perhaps the most important task is to determine how authentic
or authoritative is the enterprise behind the website. Questions
to be asked are:
- Is it clear who is responsible for the contents of the
site ? Any confusion/ambiguity is to be taken with great
caution
- Any website with only IP Address (e.g. 203.55.11.23)
instead of a .com .biz or any other top level domain name
is a suspect. IP address is a perfect cover to hide oneself
and a legitimate business will always try to promote itself
- instead of hiding behind an anonymous cover
- Is there a 'About us' page or link to a page describing
the nature of the company, who owns, its products and
services etc. ?
- Is there a way of verifying the legitimacy of this company
? Some of the simple tools for verification are telephone
number, postal address etc. Only e-mail address is not
enough
- Is there a way of determining the stability of this
company ? Does it say how long they are in business ?
- Does the enterprise show some verifiable proof of reliability
like list of customers, comments of satisfied customers,
references etc.
- Is there a statement that the content of the page has
the official approval of the company ? For example, copyright
statement in favour of the company in main page ?